1. Why is my information needed?
Wiggi products are web based; because of this they may require the use of first and last names, billing contact information, a password and a valid email address as a login. Therefore, at a minimum, we may require such necessary information in order to establish your account with us. Back to top
2. What information does Wiggi gather/track and how is it used?
Information gathered at www.wiggi.co.ke is done so on a voluntary basis. We collect personal information from users including (at a minimum) first and last names, an email address to be used as a login, and a password as well as comments on blog postings and job and press inquiries. When a user registers online for the free version of the service, wiggi will take steps to verify the email address supplied to us to ensure it is accurate. The premium service requires Wiggi to collect billing contact information and a credit card number which will also be verified to ensure it is accurate. Your email address may be used to send you periodic product newsletters, offers and usage tips from wiggi. We use the collected information to deliver services, process payments, update our records, communicate with you about products and services, and generally maintain your accounts with us. Because of our commitment to present the best possible product to all our users, we track the category of services selected by our individual users as well as all information pertaining to user satisfaction. To ensure the quality of our product, we reserve the right to maintain evaluation and feedback records.
Information that is collected by our Services is considered confidential Business Information. Business Information includes app data, task data, messages, files, contact lists, and any other business information you provided when using the Wiggi Services. We will collect and use Business Information only as necessary to appropriately support the Service, for the purpose of anticipating, diagnosing, supporting or resolving any problems that might limit or disrupt the quality of our customers' service experience or as required by law. We do not build or give access to administrative tools that would allow Wiggi employees to view business information. You should be aware that any personally identifiable information you submit to your Wiggi profile or blog can be read, collected or used by others who share the same workspace(s) as you.
In some cases we provide the Services or sell product lines jointly with other businesses. For these co-branded offerings in which a third party is involved in your transactions, we will sometimes share or jointly collect customer information related to those transactions with that third party. On the co-branded registration pages we will state who is collecting or receiving the information and whose privacy statement governs its use so that you will know at the time you create your account exactly how your information will be used. If you are registered with wiggi through a partnership and you request to opt out of receiving promotional updates we will also provide your email address to that partner so that they may also discontinue sending you messages on behalf of wiggi.
To maintain our quality of service and to assist in the analysis of product performance, we may also gather data on connection information, including the timing and size of all packets sent over the Internet during a session. The gathered information is used only to ensure the highest quality experience possible when using Wiggi products.
Wiggi also collects certain standard information about your computer for security and identification purposes. This information may include: IP addresses, domain names, access times, cookies and other unique identifying information of machines that have our software downloaded and installed on them. This information is used for the operation of the service, to identify and protect our customers and to control unauthorized use or abuse of our services. All information is encrypted during transmission and is stored securely within our servers.
In addition to required member information, we may conduct surveys and ask users to volunteer demographic information to be used on an aggregate basis for internal market research, presentation to advertisers and joint research projects with outside companies involved in product development. We use such information to better focus our product and personalize the scope of services offered to each individual user.
WEB AND MOBILE ANALYTICS:
We continuously improve our Sites and Apps and utilize different analytic tools to help us do so, such as cookies and web beacons. We are interested in how visitors use our products, what they like and dislike, and where they have problems. We also use analytic tools on our Apps to help gather non-personally identifiable data about download and application usage. In our use of analytics tools we do collect general geographic data, but it is only on an aggregate basis and not specific to an individual's exact location. These tools may be provided by third parties in order to assist us in collecting the information.
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